Flex — flexible timing

Life doesn't match the booking schedule. A flight delays 2h without warning. Traffic on the A5 to the airport. An important call keeps you at the office. A Madrid meeting runs an extra hour. Before Flex, any of these meant: arriving in a rush (and paying a late fee), paying an extra day, or renegotiating at the last minute.

Flex removes that anxiety. With Flex on your booking, you have 60 minutes of tolerance either side of the booked window — no fee, no hassle, no need to call in. Arrive 30 minutes early or 45 minutes late — your car and your window stay as agreed.

When you book, activate Flex in the Multipark app. The service costs a small add-on (typically €3-7 depending on park and stay length, but often free in promo offers).

On the day, you don't need to flag anything up to 60 minutes. If you expect to be later than that (cancelled flight, next-day reschedule), open the app chat — we handle case by case. In 95% of cases, the client simply arrives inside the Flex window and it all flows naturally.

Flex applies to both ends: check-in (handed over later than planned) and check-out (arrived earlier or later to pick up).

Worth it on almost every booking involving flights — real delay statistics at Lisbon/Porto/Madrid are enough to justify. Worth it on road trips where the return hits rush hour (A2, A5, A1 after 17h, A6 from the Algarve on Sunday afternoon).

Not worth it on short stays (<24h) where you know the exact return time and the window already has natural slack. For >3-day stays and anything involving the airport, it's our default recommendation.

For Multipark PRO clients, Flex can be free (per plan). For fleets, speak with the commercial team.

Transparency: Flex has limits. 60 minutes of tolerance, not unlimited. Delays beyond 60 minutes are treated as a booking change — if the park and the following window have availability, we swap (possibly with price adjustment if an extra day is justified); if not, we try to reroute to a nearby Multipark park.

It also doesn't cover no-shows. If the client doesn't turn up and doesn't flag it, the booking burns like a regular stay. Timely communication is the only requirement — and the Multipark app makes it easy with direct chat and push notifications.